Starting a Podcast and setting up OBS on Mac OS with Zoom Audio

I started a podcast at work a few months ago with some colleagues and wow have I learned a lot haha.

Managed Services: What is it and what makes it successful?

What is a Managed Service? Managed Services, in this context, is when an organization hires an outside firm to handle the daily operations of their specialized applications.

Migrating from IT Service Management to Customer Service Management - the "right" way

Note: This is currently a work in progress article because I want to add documentation and code snippets. Customer Service Management (CSM) is one of ServiceNow’s “hot” products.

Avoiding the ServiceNow Snowflake Problem - Roles, Users, Groups, Portals, Menus

I have seen it countless times. The IT organization buys ServiceNow and then the rest of the org wants to use it.

Importing a million records daily in ServiceNow Part 2 (Pre-Quebec)

Scripted Rest Endpoint w/ Concurrent Import Sets It has been a while since I posted about importing a million records daily and I realize that it is out of date and not as efficient.

Importing a million records daily in ServiceNow (Pre-Quebec)

Note: Make sure to check out part 2 of this (as this is no longer the most performant solution). I had a client ask me to create an integration with a service that will create/update 1 million records a day and store that information in ServiceNow.